Fraud Portal.

Overview

Telecom fraud arrives in waves, not one case at a time. Around 150 cases are flagged per day, each with its own risk signals and urgency. Before this redesign, analysts worked case-by-case with no severity ranking, so a low-risk duplicate charge could sit in the same queue as an active account takeover.

The real problem wasn’t visibility, it was prioritization: which case to open first. I designed a triage system: auto-tagged intake, a severity model that surfaces the highest-risk cases first, and a structured resolution flow with case notes and an audit trail, plus keyboard shortcuts throughout, since analysts live in this screen for hours and every extra click is a delay.

Delivered a complete design system and high-fidelity mockups covering the case queue, severity scoring logic, and resolution workflow, ready for engineering handoff.